• You can talk to our nutritionists directly through our various communication channels (live chat on the website, social media messaging, customer care line, or email).
• Alternatively, all our branches have highly trained nutritionists where you will receive a consultation and, also benefit from the service desk*, which can test for blood sugar, vitamin and minerals level, BMI and much more.

Visit our ‘Services’ page to find out more information or book an appointment with us.

Healthy U Service Desk is available at select branches.

• Unfortunately, we do not accept payment upon delivery.  Kindly make the payment in advance via the various options provided during Check Out (Mpesa, Visa, Mastercard, PesaPal).  Once the payment is received, your order will be processed.

• If this is your first time using our online store or purchasing online, please do not worry, we will walk you through the process.  We have prepared a video tutorial to show you how to buy through our online store. Also, feel free to call our Customer Care team or WhatsApp 0719 200000, or email info@healthy-u2000.com and we will be more than happy to take you through the process.

• All our transactions online are processed through a safe and secure system called PesaPal. PesaPal has numerous safety features, such as ensuring that all information at all levels are encrypted and secured, as well as notifications being sent for all activities within a person’s account. Read more at: https://www.pesapal.com/about-us

Your card may fail due to security features set by your bank. You may be able to talk to your bank to rectify the issue. We also recommend trying a different card or payment alternative such as Mpesa.”

Yes, Mpesa payment is accepted. You will receive instructions during the Checkout process.

Other payment methods are accepted, these include PesaPal E-Wallet, credit card and debit card (Visa and Mastercard).

This might be as a result of using the Safaricom App instead of the usual Safaricom sim toolkit. To resolve this, please revert to using the Safaricom sim toolkit.

Alternatively, you can either write “HealthyU” or one of your names as the account number.

Please Note: Do not use your phone number as the account number, otherwise the money may be sent to another company.

• Please key in/type the code. DO NOT copy-paste.

If you are unable to remember your account password, we have a safe option for resetting your password. During log-in, you should be able to see an option where it states “Lost your password”.

• • This will send you an automatic link to your email address where you are able to reset your password to your Healthy U account.
  • Please note that it may take up to 10 minutes for the email to be sent.

We’re happy to say we deliver across Kenya. Order today through the online store and we can deliver to your chosen location.

Online purchases over the value of KES. 7000/- qualify for free delivery.

For purchases for a lesser amount, we will charge a nominal fee of KES. 250/- for delivery within the Nairobi area and KES. 400/- for other locations*.

*We deliver all over Kenya, except Turkana and Lamu.

After placing the item(s) you require in the shopping cart, you will be navigated to the Checkout page. On this page, you will find a box summarising your order. From this, you will see a drop down menu option. Click on this to select from the delivery options available.

We have a number of delivery options available. You can either collect your order instore at any of our branches, or your order can be delivered to your home or other location.

When you are checking out your order, you are able to select what delivery options you prefer.

• • You are able to select what branch you would like your order to be collected from.
  • When you select the delivery option, our approved delivery partner will then deliver your order to you.

For in-store pick-up, we will only release the order to a third party upon confirmation from you through our various communication channels that someone is collecting for you, or if we have proof that the individual is picking it up on your behalf.

For the Nairobi area,

• • To qualify for same day delivery, kindly place your order before 11am and we will endeavour to have your shopping with you by the end of that day. In the event, we face challenges with delivery, you will be notified at the earliest moment.
  • Orders received after 11am will be delivered the following day, however we will notify you of any changes to the delivery schedule.

We strive to deliver to counties outside Nairobi within 72 hours.

I have not received my order yet. When will my order be delivered?

• • We’re sorry you have not received your order yet. Our Customer Care team will be more than happy to give you an update. There are a number of ways of getting in touch with us, so please do contact us through our;
    • Live chat on the website
    • Customer Care number – 0709 694000
    • Whatsapp number – 0719 200000
    • Email – info@healthy-u2000.com

We do not accept third parties collecting goods for orders placed online. Only our approved riders / partners can pick and deliver.

Yes, you can find us on social media. Follow us today to stay informed on how to live life well with Healthy U.

You can also find out about your order on our social media pages.

• • Facebook: Healthy U Ke
  • Instagram: @healthyuke
  • Twitter: @healthyuke
  • Youtube: Healthy U